Shipping and Returns

1. Delivery

1.1 Delivery of the Goods shall be made by the Seller delivering the Goods to the place in the United Kingdom specified in the Buyer's order and/or the Seller's acceptance as the location to which the Goods are to be delivered by the Seller or, if no place of delivery is so specified, by the Buyer collecting the Goods at the Seller's premises at any time after the Seller has notified the Buyer that the Goods are ready for collection.

1.2 The Delivery Date is approximate only and time for delivery shall not be of the essence unless previously agreed by the Seller in writing. The Goods may be delivered by the Seller in advance of the Delivery Date upon giving reasonable notice to the Buyer.

2. Non-Delivery

2.1 If the Seller fails to deliver the Goods or any of them on the Delivery Date other than for reasons outside the Seller's reasonable control or the Buyer's or its carrier's fault:-

If the Seller delivers the Goods at any time thereafter the Seller shall have no liability in respect of such late delivery;

If the Buyer gives written notice to the Seller within 48 hours after the Delivery Date and the Seller fails to deliver the Goods within 7 working days after receiving such notice the Buyer may cancel the order and the Seller's liability shall be limited to the excess (if any) of the cost of the Buyer (in the cheapest available market) of similar goods to those not delivered over the price of the Goods not delivered.

3. Delivery Timescales

All orders placed by 3pm will be shipped same day, subject to stock levels, all deliveries are sent out via courier for a next day delivery service.

Once your order has been shipped you will receive an automated email that includes the tracking details to enable you to fully track the status of your delivery online.

4. Faulty Goods

Should a fault develop with any item that you have purchased, you must raise a claim on our warranty portal and return the item to us with all original packaging and, relevant documents including test copies from the machine. Our warranty period is 9 months. We will raise a replacement order for you in the meantime. https://warranty.pcl-direct.com 


5. Refund Policy

Online Purchases can be replaced or credited if they are deemed faulty on receipt, or if an incorrect item has been ordered. If an item has arrived incorrect, you must notify us immediately. Any faulty items or warranty claims must be raised within the 9 month warranty period. Items outside of this period will be rejected.